Call Center

- We handle nearly 200,000 1._______________________ a day. The hotlines to some of the biggest 2._______________________ in the country. - Online Sentel. Melanie speaking ... Melanie ... speaking. How can I help? Again, my name is Melanie and have a great day. - Do you only 3._______________________ women named Melanie? - It's a trick of the trade. Callers like to 4._______________________ they get the same service rep. This here is the Melanie and John section, and you are over here with the Jennifers and Stephens. 5._______________________ is you. - What do you mean this is me? I was 6._______________________ I had a supervisor position. - You gotta spend six 7._______________________ in the trenches before you can interview for a supervisor. - But I have a PhD. Surely...  - Look. You want the 8._______________________ or not? - Yeah. - Great! Gus here will help get you started. OK, Stephen. - It's Charlie. - Sure it is! - In the File menu do you see where it says 9._______________________? - Okey dokey-. Can you open the Open menu? - Okey dokey-. Again, my name is Stephen. Thank you for calling Sentel. Have a great day. - I actually liked Gus at first sight. - Welcome to hell, dickhead! - Maybe not at first sight. - I'm sorry? - Hell! People hooked up to machines like slaves. And the smell ... It's pure underarm. - OK, so what do we do here? - Sentel Online, Stephen speaking. How may I help you? Okey dokey-, ma'am. Have you checked to see if your PC is on? No, ma'am I'm not a retard. That's simply the protocol … Sorry. Okey dokey-. I'm gonna check that with my supervisor real 10._______________________ and I'm gonna put you on hold. - You see, Stephen, I'm 65 years old now and my husband is asking me to do it donkey-style... - OK, ma'am. I'm going to transfer you to our technical department. Please hold... - Good god...  - Are you expecting a call?
Vocabulary & Expressions Handle = lidar com Nearly = quase Hotline = linha direta Trick = truque Trade = comércio Rep = representante Trenches = valas Surely = certamente File = arquivo Actually = na verdade At First sight = primeira vista Hook up = conectar Slaves = escravos Smell = cheiro Underarm = axilas Protocol = protocolo Put sb on hold = colocar alguém em espera.
------------------------------------------------- Good morning/afternoon/evening Mr.(s) Reader!
I'm teacher Vinicius, How may I help you?